FAQ
Frequently asked questions
Type your question — chances are I already have your answer.
Not sure if I treat your condition?Type it in and I will tell you before you read any further.
Follow the work
See the work before you book
Procedures, technique, before and afters, and the reasoning behind them — posted across three accounts, each with its own focus.
@101.skinThe main account — procedures, lasers, before and afters, and the reasoning behind treatment choices.Follow on Instagram → @the_melasma_clinicEverything pigment: melasma, sun damage, post-inflammatory pigmentation and the honest limits of each treatment.Follow on Instagram → @the.rosacea.clinicRosacea, flushing and facial redness — triggers, devices, and what actually settles it.Follow on Instagram →
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@101.skinSubcision, step by step Reel slot — supply 1080×1920
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@101.skinAcne scarring — 6 months Post slot — supply 1080×1350
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@the_melasma_clinicWhy melasma comes back Reel slot — supply 1080×1920
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@the.rosacea.clinicVascular laser, day 0 to day 7 Post slot — supply 1080×1350
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@101.skinFully ablative vs fractional Reel slot — supply 1080×1920
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@the_melasma_clinicTinted sunscreen, and why Post slot — supply 1080×1350
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@the.rosacea.clinicFlushing triggers Reel slot — supply 1080×1920
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@101.skinKeloid injection technique Post slot — supply 1080×1350
Feed placeholder — accounts and media to be wiredScroll sideways · slots are already the right shape, so nothing gets cropped when the real posts go in.
Will the appointment time be shown in my timezone?
Yes. Your timezone is detected automatically and every time you see — on the calendar, at checkout and on your confirmation — is your local time. You can change the timezone manually at any point during booking. Dr Lim consults from Brisbane, Australia, but you never need to convert Australian time yourself.
What do I actually receive?
Three things: a personalised written report prepared from your photographs and history before your call; a live video consultation with Dr Lim to discuss that report and answer your questions; and the finalised report afterwards, updated with anything agreed during the call. The report is yours to keep and share with your own doctors.
Can Dr Lim prescribe medication or treat me over video?
Dr Lim's work is procedural — lasers, energy devices and injectables cannot be delivered virtually, and prescribing depends on where you are located. Many international patients use the consultation to obtain a diagnosis and a written treatment plan which their local dermatologist or doctor then acts on. Where prescriptions are appropriate and lawful, this is discussed during your consultation.
What if my condition can't be managed virtually?
Some conditions need physical examination, tests or in-person treatment. If that applies to you, Dr Lim will say so plainly, and where possible point you to an appropriate specialist — in Australia or closer to where you live. A virtual consultation is an assessment and planning tool, not a guarantee of treatment.
What photographs do I need?
Three clear photographs of your concern: a front-on view, a side or angled view, and a close-up. Use natural lighting where possible and avoid makeup, filters, flash and heavy shadows. Photographs are private, stored securely, and reviewed only for your consultation — they are never made public.
How much does it cost?
The consultation fee is shown at the time of booking and is payable when you book — currently AUD $360 for a consultation including your written report. Payment is by card (Visa, Mastercard, Amex, Apple Pay / Google Pay) or PayPal.
Can I reschedule or cancel?
Yes, with at least 24 hours' notice before your scheduled time. Your written report is prepared and sent within 48 hours of booking. Appointments can be changed or cancelled with more than 24 hours' notice. Missed appointments, or changes inside 24 hours, incur the full consultation fee. Policy placeholder
Is this suitable for urgent problems?
No. This service is not for urgent or emergency medical problems. If you need urgent care, contact your local doctor or emergency services.
How do I join the video call?
A secure video link is emailed to you with your confirmation and again before your appointment. Please log in two minutes early — Dr Lim is usually on time, give or take a couple of minutes depending on the previous appointment.
Is my information private?
Yes. Your questionnaire answers and photographs are used only for your consultation, stored securely, and never displayed publicly. Health information is not shared with analytics or advertising platforms.
Where are your terms, privacy policy and refund policy?
All four — terms of service, privacy, refunds and cancellation, and complaints — are on one page: terms, privacy & refunds. It is written in plain English and it is short. The short version: your photographs are stored securely and reviewed only for your consultation; cancel more than 24 hours ahead for a full refund; and if the technology fails at either end, we reschedule at no cost.
Have some questions?
Send a message and it will be answered personally. Form endpoint — to be wired in production